Legal texts for the website:

Terms and Conditions

May 2026. Version 0.4

BARRIERS NATURAL INNOVATION

 

TERMS AND CONDITIONS

WEBSITE OWNERSHIP

The website barrierslab.com is owned by Barriers Natural Innovation S.L. (hereinafter, “Barriers”), with registered address at C/Rocafort 7, 08015 Barcelona, Spain, with Tax ID B24974081, duly registered in the Barcelona Mercantile Registry, sheet B-624,258.

The email address for our Customer Service is support@barrierslab.com, where you may contact us at any time and we will assist you as soon as possible.

PURPOSE AND SCOPE OF APPLICATION

The General Terms and Conditions of Contract described below define the rights and obligations within the framework of this website and in commercial transactions between Barriers and its users.

These conditions must be read carefully before using this website. Simply browsing this website, as well as using the e-commerce services offered, implies at all times acceptance of each and every one of the conditions established herein.

INFORMATION PROVIDED ON OUR WEBSITE

At Barriers, we do everything possible to ensure that the products offered in our online store are described accurately and precisely. Even so, the visual (images) or written information and data included in each product are for informational and guidance purposes only, and therefore Barriers shall not be held responsible in any case for any errors that may appear in such information.

We reserve the right to modify these Conditions at any time. Any new version will be previously indicated. In the event that any of the terms of the Conditions is declared illegal or unenforceable by a judicial decision, the remaining provisions shall remain in force.

LINKS TO THIRD-PARTY WEBSITES

Barriers has no control over the content of such websites and, in any case, is not responsible for the accuracy of such information or its use.

Barriers will not exercise any control over such websites or their content. Likewise, it shall not be liable for damages caused by the use of such links or the information contained therein, even when expressly informed of the possibility of such damages.

Links to third-party websites do not imply endorsement of their content by Barriers. These links are provided solely to inform the User of the existence of other sources of information or commercial interest.

If you consider it necessary to remove any link to your website, please contact us at hello@barrierslab.com.

SECURITY MEASURES AND PERSONAL DATA PROTECTION

The website is protected with security systems and complies with all legal measures provided for the security of systems and the data stored therein.

Barriers does not have access to confidential data relating to payment methods. The personal data stored is duly protected in accordance with the provisions of the security regulations.

You may consult our Privacy Policy.

USER REGISTRATION

To register as a user on this website, the interested party must complete the registration form enabled for this purpose, providing truthful, accurate and up-to-date information.

The data required includes name, email address and password. The user shall be responsible for safeguarding their access credentials and maintaining their confidentiality, as well as for all activities carried out through their account.

The website owner reserves the right to suspend or cancel accounts that contain false or incomplete data, that misuse the platform, or that breach these conditions.

In any case, creating a user account will not be mandatory to make purchases, as users may place orders as guests.

PRODUCT PRICES

The prices of our products are indicated including all taxes. Prices do not include shipping costs (which are also considered to include all taxes).

Barriers reserves the right to modify prices at any time; however, products will be invoiced based on the rates in force at the time of order registration.

Products will remain the property of Barriers until full payment of the price has been made.

Barriers reserves the right to reject any order for reasons subject to law.

PAYMENT METHODS AND ORDER PROCESS

Payment for purchases is made by payment card, PayPal, Apple Pay and Google Pay.

The customer will be provided with the option to download and print the purchase invoice as proof of payment, and it shall be the sole responsibility of the customer to save and print such documentation if they wish to retain the details of their transaction.

The acquisition of products through this website is carried out as follows:

The user may select available products. If unavailable, they will be informed and given the option to be notified via the “Notify me” button using their email address.

If available, the user must add the product to the cart. Once selection is complete, they must click “Checkout” and access the cart, where they can review the order details, including selected products, price, shipping costs and any additional costs.

The user must enter or confirm the data required to process the order, including name, contact details, shipping address and billing details.

DISCOUNT CODES

Before completing the order, the user may enter a valid discount or promotional code.

Discount codes are subject to specific conditions, including time limitations, usage limits, minimum purchase amounts or applicability to certain products or categories.

Unless expressly stated otherwise, multiple discount codes cannot be combined in a single order. Barriers reserves the right to cancel or reject codes that are fraudulent, invalid or incorrectly applied.

The corresponding discount will be applied to the total amount before confirmation, provided the code is valid.

SHIPPING COSTS

Shipping costs will be calculated based on factors such as destination, order weight and selected shipping method.

The user will always be informed clearly of the total shipping cost before confirming the order.

Shipping cost

Destination	Cost	Free Shipping Threshold
SPAIN	3,90 EUR	75 EUR
UK	6,90 GPB	99 GPB
EUROPE	5,90 EUR	75 EUR
USA	9,90 USD	135 USD
UAE	19,90 EUR	130 EUR
ASIA	14,90 EUR	120 EUR
AUSTRALIA	14,90 EUR	120 EUR
MIDDLE SOUTH AMERICA	14,90 USD	125 USD
REST OF THE WORLD	19,90 EUR	120 EUR

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PUDO Rates

Destination	Cost	Free Shipping Threshold
SPAIN	3,50 EUR	75 EUR
EUROPE	5,50 EUR	75 EUR
UAE	19,50 EUR	130 EUR

Delivery times

Shipping	Estimated delivery time
Spain and Portugal	2 to 4 business days
Balearic and Canary Islands	3 to 5 business days
Europe	5 to 8 business days
Rest of the world	8 to 14 business days

 

In accordance with the provisions of Royal Legislative Decree 1/2007, the maximum delivery period shall be up to thirty (30) calendar days from the formalization of the contract, unless otherwise agreed. The delivery times indicated during the purchase process are indicative, and we reserve this legal margin of 30 days for the fulfillment of the delivery.

This provision shall also apply to shipments outside the national territory. In the event of a delay exceeding the maximum period, the user may exercise the rights granted under applicable regulations.

DELIVERY CONDITIONS OF THE PRODUCT

The company works to ensure the delivery of orders in the shortest possible time. Orders placed on working days before 13:00 will be processed on the same day, while those placed on weekends or public holidays will be processed on the next working day. Delivery times may vary depending on the destination country and may be extended during periods of high demand (sales, promotions or special campaigns, etc.).

The user may track their order at any time through the link provided for this purpose, as well as through communications sent by email.

Changes to the delivery address will only be possible while the order is in the preparation phase. Once prepared or handed over to the carrier, no changes may be made. In the event of issues with the address or absence at the time of delivery, the transport company may contact the user to arrange a new delivery or deposit the order at a collection point.

LOSS OF PACKAGES

In general terms, there are two common reasons why you may not have received your package: failure to locate the customer or an incorrect address.

• Unsuccessful delivery attempts: The transport company generally makes 2 delivery attempts within an agreed time frame. If the company has not been able to contact the customer and more than 14 working days have passed since the first delivery attempt, the return procedure of the package will be initiated.

• Incorrect address: We strongly recommend that users always check the address entered to ensure it is correct.

If, after the delivery period following shipment, the customer has no news of their order, the customer must contact us indicating that they have not yet received their order at the following address: hello@barrierslab.com.

WITHDRAWAL AND RETURNS

The customer may return the product within 14 days from the date of receipt, provided that it has not been opened and/or used. In such case, the user shall bear the corresponding shipping costs.

If the package has been opened, only an exchange or refund of the corresponding amount will be processed if the product was damaged or in poor condition. Before any return, the customer must notify their intention to return the product through Customer Service, in order to obtain a return authorization and the address to which the product must be returned.

Products must be returned properly protected and in their original packaging. Packages that do not include any element allowing identification of the sender (order number, surname, name, postal address) will not be accepted.

Once the package has been received and the products verified, the refund procedure will be carried out for the corresponding amounts of the returned products. In the case of defective or incorrect products, the user will not bear the corresponding shipping costs.

PRODUCT WARRANTY

The contractual warranty offered is that established by law and has a validity period of up to 3 years from the purchase of the product. The warranty covers any lack of conformity existing at the time of delivery of the product, including manufacturing defects, malfunction or any discrepancy with the advertised characteristics.

Cosmetic products are additionally governed by applicable health regulations. In this regard, the warranty will be limited by the product’s expiration date or the period indicated after opening, and the consumer must respect these indications.

The following shall not be considered lack of conformity:

1. deterioration resulting from use after the expiration date or after the indicated period following opening,

2. damage caused by improper use, incorrect storage or inadequate handling of the product,

3. individual adverse reactions, unless they are due to a product defect or incorrect or insufficient information.

The warranty will cover, where applicable, cosmetic products presenting defects of origin, such as defective packaging or alterations in composition, texture, smell or condition prior to use in accordance with the provisions.

To exercise the warranty right, the consumer must retain proof of purchase and contact Customer Service within a reasonable period from the detection of the defect.

WAIVER AND INVALIDITY

No waiver by Barriers of a specific legal right or action or failure by Barriers to require strict compliance by the User with any of their obligations shall constitute a waiver of other rights or actions arising from a contract or these Conditions, nor shall it exempt the User from compliance with their obligations.

No waiver by Barriers of any of these Conditions or rights arising from a contract shall take effect unless it is expressly stated as a waiver, formalized and communicated to the User in writing.

If any of these Conditions are declared null and void by a final decision issued by a competent authority, the remaining clauses shall remain in force and shall not be affected by such declaration of nullity.

DATA PROTECTION

In compliance with the General Data Protection Regulation (2016/679), we provide below the basic information on data protection.

Controller: Barriers Natural Innovation S.L.
Purpose: To manage the execution of the contract between the customer and the company.
Legal basis: Performance of a contract (Article 6.1.b GDPR 679/2016).
Recipients: Your data will not be disclosed to third parties except where required by law.
Rights: Access, rectification, erasure, portability, restriction of processing and objection, by contacting hello@barrierslab.com.

LIABILITY AND APPLICABLE LAW

The contents of the website barrierslab.com are for informational purposes only, therefore Barriers shall not be held liable for damages or improper use of the products marketed.

Barriers’ liability shall, in any case, be limited to the amount of the order and shall not be affected by simple errors or omissions that may have occurred, provided that all necessary precautions have been taken in the presentation of the products. Barriers shall not be held liable for indirect damages, loss of business or loss of profits arising by any means.

Subject to the provisions of the preceding paragraphs, Barriers’ liability under these general conditions shall not exceed an amount equal to the sums paid or payable in connection with the transaction giving rise to such liability, regardless of the cause or form of the action.

Barriers shall not be held liable for failure to perform the contract in the event of stock depletion or product unavailability, force majeure, interruption of activity or total or partial strikes, particularly of postal services and transport or communications, floods or fire. Likewise, Barriers limits its liability in the following cases:

• Barriers applies all measures necessary to provide a faithful display of the product on the Website; however, it shall not be responsible for minor differences or inaccuracies due to screen resolution or browser issues.
• Barriers will act with maximum diligence to make the product available to the transport company; however, it shall not be liable for damages resulting from transport malfunctions, including strikes, traffic delays or losses.
• Technical failures or lack of website availability.
• Improper use or wear of products by the User.
• Incorrect returns made by the User.

In general, Barriers shall not be liable for any failure or delay due to events beyond our reasonable control (force majeure), including but not limited to:

• Strikes or labor disputes
• Civil unrest, war or terrorism
• Natural disasters
• Transport disruptions
• Telecommunications failures
• Government actions or regulations

Obligations will be suspended during such events, and deadlines extended accordingly.

In the event of a dispute, the user may first contact Barriers to reach an amicable solution. If no agreement is reached, both parties submit to the courts of Barcelona, Spain.

These Conditions are established in Spanish. In case of discrepancies between translations, the Spanish version shall prevail.

These Conditions shall be governed and interpreted in accordance with Spanish law.